Dunkin’ Donuts and Baskin Robbins Stores Use Remote Eyes to Crack Down on Employee Theft

Franchise Management Service, Inc. a franchisee of Dunkin’ Brands, Inc. which owns and operates the majority of Dunkin Donuts and Baskin Robbins stores in Eastern Maryland has deployed Remote Eyes POSWatch to manage store-level cash flow. 

According to Nick Nistazos, Owner of Franchise Management Services, “The Remote Eyes system has been instrumental in allowing me to effectively manage a 40 store operation from a central location while keeping close tabs on my cash flow. The Remote Eyes alert system helps my managers instantly pinpoint stores and employees who require closer scrutiny.”

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You can read the full press release below:

Franchise Management Services, Inc.

Uses POSWatch Enterprise™ to Manage Store Operations

Enterprise management tool cracks down on employee theft

Hanover, Maryland, July 29, 2013 – Odyssey Technologies, Inc., manufacturer of Remote Eyes® digital video management systems, is pleased to announce that Franchise Management Services, Inc. a Franchisee of Dunkin’ Brands, Inc. which owns and operates the majority of Dunkin’ Donuts and Baskin Robbins Stores in Eastern Maryland and several locations in Baltimore City, has successfully deployed POSWatch Enterprise to effectively manage store-level cash flow by dramatically reducing the amount of loss attributed to under-ringing customer orders. POSWatch Enterprise uses the real-time electronic journal output from the Radiant POS server in each store to build a centralized aggregated transaction database, produce reports that alert management to problem stores and employees, and generate real-time alerts of transaction exceptions that require management attention. POSWatch Enterprise is integrated with the Remote Eyes video management system to provide management with the forensic evidence required to take administrative action against dishonest employees. The video forensic evidence retained by the Remote Eyes system is court admissible and supports appropriate legal action by Franchise Management Services when necessary.

According to Nick Nistazos, Owner of Franchise Management Services, “The Remote Eyes system has been instrumental in allowing me to effectively manage a 40 store operation from a central location while keeping close tabs on my cash flow. The Remote Eyes alert system helps my managers instantly pinpoint stores and employees who require closer scrutiny.”

Nistazos continues, “The team at Odyssey has been a dream to work with and very responsive to our needs for software customization. For example, we jointly designed the store network reporting system to match the way we run our operation, Odyssey created a high-speed network video review capability at our request, and they added a system alert tool that instantly tells us when we have network, equipment, or software problems. If you are trying to run a multi-location operation without using a tool like Remote Eyes, then you are behind the curve.” 

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