By David Scott Peters
Your bartenders are giving away drinks, whether you admit it or not. So why don’t you give them permission to do it and then be able to track it? Empower your bartenders to decide when and to whom the free drink will go, and let them make that decision up to two or three times a shift. They can track it on a comp sheet that asks what the drink was, why it was given and the retail value of the drink. If they need to give more than two or three comps in a shift, then they need to check with you. But if they come to you and ask if they can give a comp drink, you most definitely should answer yes! This process should stanch the theft of liquor and empower you bartenders to make decisions that are good for the business, not for their friendships.
David Scott Peters is a restaurant expert, speaker, coach and trainer for independent restaurant owners. He is the developer of SMART Systems Pro, an online restaurant management software program helping the independent restaurant owner remain competitive and profitable in an industry boxed in by the big chain restaurants. He is best known as the SMART Systems guy who can walk into any restaurant and find $10,000 in undiscovered cash before he hits the back door… Guaranteed! Learn more at www.therestaurantexpert.com/rdspos.
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