By David Scott Peters
Training your staff does not consist of having them follow around your most senior staff member to see how the job is done. Each employee that joins your operation deserves an orientation into your restaurant, your expectations of them, what their job entails, how to do their job, and what they will be judged against when it comes evaluation time. The best way to train employees is with an organized training program that includes an employee manual, job descriptions for each job, preparedness testing and a qualified trainer. The trainer can be you or someone else from your team, but the trainer’s job is to make sure every new employee is fully trained and qualified before they hit the floor to interact with customers or make food for customers. Your business will thank you, and you’ll see an amazing drop in turnover.
David Scott Peters is a restaurant expert, speaker, coach and trainer for independent restaurant owners. He is the developer of SMART Systems Pro, an online restaurant management software program helping the independent restaurant owner remain competitive and profitable in an industry boxed in by the big chain restaurants. He is best known as the SMART Systems guy who can walk into any restaurant and find $10,000 in undiscovered cash before he hits the back door… Guaranteed! Learn more at www.therestaurantexpert.com/rdspos.
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