By David Scott Peters
You can tell someone how to do something until you’re blue in the face, but how do you know they were really listening unless you ask? An essential part of any training program is the test that comes after you teach. Don’t let your new employees interact with your customers or your food until you test their knowledge. After completing the training program, every new employee must pass a test before hitting the floor. If they don’t pass the test, start the training over again.
David Scott Peters is a restaurant expert, speaker, coach and trainer for independent restaurant owners. He is the developer of SMART Systems Pro, an online restaurant management software program helping the independent restaurant owner remain competitive and profitable in an industry boxed in by the big chain restaurants. He is best known as the SMART Systems guy who can walk into any restaurant and find $10,000 in undiscovered cash before he hits the back door… Guaranteed! Learn more at www.therestaurantexpert.com/rdspos.
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