Old Scanner Scales Cause Shrink

Scanner Scales, are one of the most important yet most take for granted pieces of equipment in a grocery store. Without scales transaction times would be slower, reports would be a disaster and shrink would be an even larger problem. However many store owners with older outdated scales are not fully realizing that having an older outdated scanner-scale can create some of the same problems as not scanning at all and can reduce the effectiveness of your investment in back office, point of sale and other systems. Below we list many of the areas that your older scales may be hurting you more than helping.

Coupons are a huge source of shrink for the store owner with an older scale. New GS1-Databar codes cannot be read by older scanner scales requiring manual entry of the coupon causing errors and taking up a lot of time. Manual entry can also lead to discounts being given on expired coupons or coupons for items that were not even in the cart.

One of the largest sources of shrink is the overhang. This is when the bunch of bannanas your busy cashier is weighing is leaning on the back of the check stand or that long stalk of celery is laying partially on the counter and partially on the platter. Studies have shown that a grocery store can lose about 5-10% of the weighed value of their produce this way. Don’t believe it? Walk through your produce department and count all the items you have that are weighted that are to some degree longer than the platter or that can be leaned on the back of the platter.

Another inefficiency of older scanner scales is that they often have a hard time reading bar codes quickly requiring re-scans and slowing up lines giving customers the impression that checking out in your store, takes alot of time with re-orienting or rescanning. Also when re-scans lead to manually entering in the bar code how long does that take? Or worse…entering in the dollar amount and a department. The more our cashiers need to manually do things the less accurate our movement reports get.

Last older scales wear out they break down and they run slower than more modern scales. Many grocers play scanner roulette by rotating bad, old slower scanners to lanes that are not often used only to forget about them and have an inefficient or worse an inoperable lane when traffic picks up.

Does your store need a more modern, updated scanner scale ? Take a look at the items above. Watch your cashiers for leaned items and overhangs, do an audit of your coupons, watch how long it takes a large basket of groceries to get through one of your check out lane and most importantly ask your customers, “Does it take longer to buy from my store than it does other stores?” You’ll be surprised at what they might tell you.

Burger King Twitter Account Breeched

Take a lesson from Burger King. Make sure your sociial media account is secure with a strong password that is changed often. Although the actual cause has of the breech hasn’t been determined or released, many times these thing end up being traced to poor password / account managment.

http://www.foxnews.com/tech/2013/02/18/burger-king-twitter-account-hacked-posts-obscenities/

RDS Southeast Showcasing at the 2013 Hospitality Career Expo

Retail Data Systems SE showcasing the Aloha Point of Sale System at the 2013 Hospitality Career Expo Friday February 1st at the Georgia International Convention Center.  RDS staff met with and networked with over 2,500 future employees, customers, hospitality students, teachers and mentors.  Showcasing OUR BRAND and making a lasting first impression on the industries future buyers.  Educating the future of the hospitality industry and training the educators who influence our industry is another way we take pride in the industries we serve.

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RDS Announcement: NCR has signed a definitive agreement to acquire Retalix.

RDS, One of NCR’s Largest U.S. Dealers

Retail Data Systems, the nation’s largest provider of Grocery, Hospitality and C-Store POS technology solutions, is pleased to share that NCR has signed a definitive agreement to acquire Retalix (StoreNext), manufacturer of ISS45 and ScanMaster software. The acquisition merges two of the leading retail and hospitality technology companies in the world under one umbrella.  “What is exciting is that this reinforces and validates what we have been telling our customers for years.  That StoreNext grocery POS products, ISS45 and ScanMaster, are the best grocery software solutions in the industry.” said Bob Seider, President of Retail Data Systems.   “We are very pleased that this further strengthens our position in the grocery POS market, provides us additional value added offerings for our customers as well as furthers our relationship with NCR.  RDS is already one of the largest NCR dealer partners with the Radiant Hospitality and C-Store POS products.  With the additional volume related to Retalix products and the grocery market our partnership with NCR will only grow larger and stronger.” Mr. Seider added.

“Retalix is a strong, strategic fit for NCR and the combination of our two companies will drive significant value for both our shareholders and customers,” said NCR Chairman and CEO, Bill Nuti. “Retalix’s market-leading software and services capabilities will enhance NCR’s retail solutions, creating a world-class portfolio of offerings. That innovation plus the addition of exceptional talent to our team positions NCR as the global leader in retail innovation.”

Read the full press release here

Visit the NCR Investor Relations page here

If you have any questions regarding ISS45 or ScanMaster please contact your local RDS Office.

Infographic: Fair Trade Volume Grows

Retailers have seen double-digit gains in the sales of Fair Trade products in recent years…

Supermarketnews.com - The Industry's Weekly NewspaperInfographic: Fair Trade Volume Grows - Share This!

 

Read More: http://supermarketnews.com/rankings-amp-research/infographic-fair-trade-volume-grows#ixzz2BO3SVVpx

Barnes & Noble Latest Victim of PIN Pad Tampering

Another victim has emerged with hacked pin pads.  This time it is Barnes and Noble that has had 63 stores with compromised devices.  Stories like this outline the need for strong adherence to PCI guidelines around securing your credit info.  PCI Security Council Requirements Section 9.2 – 9.4 dictates rules  for anyone that enters the store that could potentially come in contact with areas or equipment where credit card information is accessible. Also of great concern are reports that the shift in attacks are shifting to smaller firms where standards, security and procedures may not be as strong.   If you have concerns with your stores security or have questions regarding PCI please contact your local RDS Office.

Read more on the Barne’s and Noble breech at: http://www.foxnews.com/us/2012/10/24/credit-card-pin-pads-hacked-in-63-barnes-noble-stores/?test=latestnews#ixzz2AFGXHFLr 

Choosing a POS System: Important Questions for All Parties

During the process of choosing a new POS System, you must compile a list of questions to ask on your end as well as questions to ask a potential POS provider. This article contains those 17 important questions you must ask when choosing a new POS System.

Read the full article from One Step Retail Solutions and The Point of Sale News by clicking here.

What is all the fuss with 2D barcodes anyway and why should I care?

You likely have seen these smaller almost static looking barcode like images everywhere called QR Codes.   This group of codes, called 2D barcodes, are the next generation of scalable information.   The traditional 1D barcodes seen on most products contain a series of 10-20 characters that are read by measuring the thickness and width of horizontal lines.  These codes are used to reference an external database for more information.  This is much like the license plate on your car.  Not a lot of information there.  But you can use the license plate number to find out a lot of information from another database.  The 2D barcode uses geometry and space to contain much more information in much less space.  It does not need a database to access to get the info.  The info is imbedded in the code.  2D barcodes can contain a massive amount of information.   In fact the entire Gettysburg Address can be contained in a code about the size of a postage stamp.

So what?   What are the applications?

In pharmaceuticals, 2D codes already track manufacturing information, lot numbers, allergy information, drug interaction warnings, side effects, dosage recommendations, etc.  Yes all of that in one tiny code!

A 2D barcode in the grocery store has several applications both customer facing and at the checkout.

For your customers, QR Codes can be printed on store signage linking to or containing online specials, recipes, food information, etc.   Additionally, you probably have seen these small codes in magazines, mobile applications, newspapers on signs, etc.  Marketing is embracing these codes as the number of people with phones capable of reading these codes is currently over 1 Billion worldwide and climbing.   Another application is linking to a webpage for a promotion such as your weekly ad or daily specials.  2D Barcodes particularly QR codes are a great way to drive traffic and loyalty in your store.

One of our favorite applications is scanning the 2D code on the back of a driver’s license to verify age and identity for the purchase of tobacco and liquor.   This helps eliminate human error or situations where employees purposely let underage individuals purchase those products without checking ID.

For the grocer it will fast become important that your scanning environment be able to accommodate 2D codes.  One of the biggest emerging consumer facing applications has been mobile couponing.  Over $5.4 Billion in coupons will be redeemed by the end of 2012 with this number expected to grow to over $43 Billion by the end of 2016.  As adoption quickly increases, it is important to consider that if your scanners cannot read these codes you could run into slower transaction speeds or the inability to work with certain coupons.

2D barcodes are here to stay for the foreseeable future and we will see more and more applications of them in the years to come.   For information on 2D barcode scanning technology or to see if your current environment is ready for this technology, please contact your local RDS Office.   Please note that in order to scan these codes in your store you may require more than just a 2D capable scanner.   Additional software upgrades or hardware may be required.