Studies show that 75% to 90% of employees will steal from their employer. Theft can take many forms, from the coffee that the cashier “forgot” to ring up, the produce that the cashier let lean on the side of the scale to give a friend a lower price on those steaks, theft of product from the stock room or just out-and-out skimming from the register. So as a store owner how do you deter theft in a way that will allow you to run your business without turning into a full-time store police officer?
One way that is rapidly gaining popularity due to its ease of use, time savings and rapid return on investment is an integrated store surveillance system. Although more expensive than the off the shelf products that sell for a few hundred dollars, these products allow the t-log information from the POS to be burned into the video image allowing the transaction log and the video to always be in sync. Integrated systems also allow for intelligent monitoring where only transactions where a void or over ring can be quickly viewed. They also can be set up in high theft areas to monitor when someone moves into the video frame. Additionally these products can be monitored remotely and securely so an owner does not have to be in the store at all times.
Studies are showing that integrated video surveillance systems are one of the top technology purchases for 2013 due to their proven effectiveness.
Are integrated video surveillance solutions right for you? Possibly not. Your local RDS representative can help you evaluate your potential ROI to determine if one of these systems is right for your business.
Join the conversation….
Some examples of their value some of our many customers with these systems have shared with use are:
A fraudulent slip and fall lawsuit that was avoided after video was reviewed.
A thief stealing from the office safe that was caught.
A cashier that was not ringing up items for friends and family.
A stock boy who was stealing merchandise from the storage room during his night shift.
The unprofessional behavior of a bartender towards customers.
A cashier that was giving free drinks and food items to her friends.
The shoplifter that was caught stealing baby formula.
A C-store cashier giving away beer.
Many, many more
If you have a something to share about how video surveillance has helped your business please post in the comments below.
We are pleased to announce that NEW RDS of Colorado customer Solids and Stripes will be featured on Spike TV Sunday March 10 at 9:00 CST. GM Fred Ward and his team were called upon by the show to provide a Point of Sale solution to this great but struggling pool hall / bar in Denver, CO. Congratulations to our new customers on the relaunch of their business and to our team in Colorado for doing such a great job on the technology and services side of the house.
Microsoft has had April 14, 2014 publicized for some time now as being the end of life for its most successful and widely adopted Operating system, Windows XP. This is creating a serious PCI risk in that many retailers have not paid attention as they are stuck with machines that will no longer be PCI compliant due to this issue. It is critical that if your company is running a point of sale system with Windows XP that you put in process a plan to move to a platform that is PCI compliant and will be for the foreseeable future. Not doing so will put your company outside of PCI compliance and opens up your company to all kinds of risks from hackers, spam, viruses and spyware as the operating system will not be receiving any patches after that date. In addition most manufacturers and developers have stopped developing software and peripherals for the platform leaving retailers finding it difficult to work with newer technologies such as updated scanners, cell phone coupons, loyalty programs, and others. For more information on if your store might be at risk please contact your local RDS representative for a FREE POS Analysis.
Scanner Scales, are one of the most important yet most take for granted pieces of equipment in a grocery store. Without scales transaction times would be slower, reports would be a disaster and shrink would be an even larger problem. However many store owners with older outdated scales are not fully realizing that having an older outdated scanner-scale can create some of the same problems as not scanning at all and can reduce the effectiveness of your investment in back office, point of sale and other systems. Below we list many of the areas that your older scales may be hurting you more than helping.
Coupons are a huge source of shrink for the store owner with an older scale. New GS1-Databar codes cannot be read by older scanner scales requiring manual entry of the coupon causing errors and taking up a lot of time. Manual entry can also lead to discounts being given on expired coupons or coupons for items that were not even in the cart.
One of the largest sources of shrink is the overhang. This is when the bunch of bannanas your busy cashier is weighing is leaning on the back of the check stand or that long stalk of celery is laying partially on the counter and partially on the platter. Studies have shown that a grocery store can lose about 5-10% of the weighed value of their produce this way. Don’t believe it? Walk through your produce department and count all the items you have that are weighted that are to some degree longer than the platter or that can be leaned on the back of the platter.
Another inefficiency of older scanner scales is that they often have a hard time reading bar codes quickly requiring re-scans and slowing up lines giving customers the impression that checking out in your store, takes alot of time with re-orienting or rescanning. Also when re-scans lead to manually entering in the bar code how long does that take? Or worse…entering in the dollar amount and a department. The more our cashiers need to manually do things the less accurate our movement reports get.
Last older scales wear out they break down and they run slower than more modern scales. Many grocers play scanner roulette by rotating bad, old slower scanners to lanes that are not often used only to forget about them and have an inefficient or worse an inoperable lane when traffic picks up.
Does your store need a more modern, updated scanner scale ? Take a look at the items above. Watch your cashiers for leaned items and overhangs, do an audit of your coupons, watch how long it takes a large basket of groceries to get through one of your check out lane and most importantly ask your customers, “Does it take longer to buy from my store than it does other stores?” You’ll be surprised at what they might tell you.
Take a lesson from Burger King. Make sure your sociial media account is secure with a strong password that is changed often. Although the actual cause has of the breech hasn’t been determined or released, many times these thing end up being traced to poor password / account managment.
Retail Data Systems SE showcasing the Aloha Point of Sale System at the 2013 Hospitality Career Expo Friday February 1st at the Georgia International Convention Center. RDS staff met with and networked with over 2,500 future employees, customers, hospitality students, teachers and mentors. Showcasing OUR BRAND and making a lasting first impression on the industries future buyers. Educating the future of the hospitality industry and training the educators who influence our industry is another way we take pride in the industries we serve.
Retail Data Systems, the nation’s largest provider of Grocery, Hospitality and C-Store POS technology solutions, is pleased to share that NCR has signed a definitive agreement to acquire Retalix (StoreNext), manufacturer of ISS45 and ScanMaster software. The acquisition merges two of the leading retail and hospitality technology companies in the world under one umbrella. “What is exciting is that this reinforces and validates what we have been telling our customers for years. That StoreNext grocery POS products, ISS45 and ScanMaster, are the best grocery software solutions in the industry.” said Bob Seider, President of Retail Data Systems. “We are very pleased that this further strengthens our position in the grocery POS market, provides us additional value added offerings for our customers as well as furthers our relationship with NCR. RDS is already one of the largest NCR dealer partners with the Radiant Hospitality and C-Store POS products. With the additional volume related to Retalix products and the grocery market our partnership with NCR will only grow larger and stronger.” Mr. Seider added.
“Retalix is a strong, strategic fit for NCR and the combination of our two companies will drive significant value for both our shareholders and customers,” said NCR Chairman and CEO, Bill Nuti. “Retalix’s market-leading software and services capabilities will enhance NCR’s retail solutions, creating a world-class portfolio of offerings. That innovation plus the addition of exceptional talent to our team positions NCR as the global leader in retail innovation.”