Crazy Bowls & Wraps Selects PAR’s Cloud-Based Brink POS® Software

Solution also includes Brink Online/Mobile Ordering and PAR EverServ® Terminals

New Hartford, NY- July 27, 2017 – ParTech, Inc. (PAR), a leading global provider of point of sale (POS) and workforce efficiency solutions to the restaurant and retail industries, announced Crazy Bowls & Wraps has selected PAR’s Cloud-Based Brink POS® Software and EverServ® 500 and 550 terminals for all 16 locations, with plans to expand with additional new store openings this year. Crazy Bowls & Wraps serves fresh, real food that is made from scratch daily.

ParTech, Inc. is a wholly owned subsidiary of PAR Technology Corporation (NYSE: PAR).

Crazy Bowls & Wraps was using a legacy point of sale solution, which made it difficult to implement back of house applications that integrated with above-store accounting, operational, and human capital systems. It was also extremely labor intensive to perform menu and price changes, as each location required individual updates performed by management. Efficiently analyzing customer and transactional information was a challenge, as well.

“With the capability of cloud technology today, we started searching for a solution that gave us remote management from anywhere, with a partner that could be there for us locally as we continue to expand our brand,” said Keith Kitsis, Founder, Crazy Bowls & Wraps.

RDS St. Louis, a value-added reseller, facilitated the process to identify the best solution for their needs.

The Brink solution, a cloud-based enterprise management system, will enable Crazy Bowls & Wraps to centrally control and deploy updates to all 16 locations, integrate with the current and future above-store systems, and position Crazy Bowls & Wraps for growth.

RDS and PAR have provided great insights and support in the seamless transition of the new system and the growth of our omni-channel presence, providing our customers more ways to “go for the good.” From the store to the office, we have been pleased in the ease of use and expandability the product offers,” added Kitsis.

Crazy Bowls & Wraps is seeing improved customer engagement by offering them a best in class omni-channel experience from Brink’s online and mobile ordering platforms, and investigating the comprehensive loyalty solution. Although they are early in the process of implementing this, they are seeing great potential in both incremental revenue and speed of service improvements.

“We are excited to have Crazy Bowls & Wraps select Brink for all locations. Brink was designed to be  forward thinking and with the end user in mind, resulting in an easy to use and quickly adoptable solution,” said Paul Rubin, Chief Strategy Officer, ParTech, Inc. “With Brink online ordering and loyalty in place, guests will have a more engaging experience, and a more convenient and accessible way to order their favorite CBW dishes.”

“RDS is proud to have the opportunity to partner with Crazy Bowls & Wraps in providing PAR’s cloud-based Brink POS Software,” said Chris Cutting, General Manager, Retail Data Systems of St. Louis (RDS). “With the solution’s robust reporting and remote management capabilities, it addressed the issues that were once faced with their traditional, legacy systems. It is exciting to see CBW grow and offer the best possible experience for customers with online ordering and loyalty options. “

ABOUT CRAZY BOWLS & WRAPS

Crazy Bowls & Wraps opened its first store in St. Louis, MO in 1994. While CBW has continually evolved and expanded over the years, they continue to serve fresh, real food that is made from scratch daily. By making it easier to enjoy delicious, fresh ingredients, CBW helps people feel good about themselves and the world we share. For more information and a list of locations, visit http://crazybowlsandwraps.com/.

ABOUT RETAIL DATA SYSTEMS (RDS)

Retail Data Systems is the largest provider of Point of Sale Hardware and Software in North America. Founded in 1950, RDS now operates over 25 offices serving customers across the nation providing complete Point of Sale technology. Their team of over 400 professionals assure customers of the best 24/7/365 service available. Their list of industry leading POS hardware and software products provide a variety of solutions for companies large and small. For more information, visit http://www.rdspos.com/.

ABOUT PAR TECHNOLOGY CORPORATION

PAR Technology Corporation’s stock is traded on the New York Stock Exchange under the symbol PAR. PAR’s Restaurant/Retail segment has been a leading provider of restaurant and retail technology for more than 30 years. PAR offers technology solutions for the full spectrum of restaurant operations, from large chain and independent table service restaurants to international quick service chains. Products from PAR also can be found in retailers, cinemas, cruise lines, stadiums and food service companies. PAR’s Government segment is a leader in providing computer-based system design, engineering and technical services to the Department of Defense and various federal agencies. For more information, visit https://www.partech.com/ or connect with PAR on Facebook and Twitter.

April 8th XP End of Life – Don’t be an Ostrich

Windows XP was laid to rest on April 8, 2014.  It is survived by its siblings Windows Vista (stop laughing), Windows 7 and Windows 8.

Before you read further, this does not pertain to XP embedded.  You still have time left on that; end of life for XP embedded is January of 2016.  Not sure if you are on XP embedded?  Keep reading and contact us. We can help.

The passing of Windows XP marks a major milestone in the progression of desktop technology.  Many times Microsoft extended the life of the platform because of the success it had in the marketplace and the outcry of the impact ending support would have on the PC community.  Finally, just a few short weeks ago, Microsoft pulled the plug; this time for good.

A few months back we posted an article about the “tsunami of viruses” that were likely to hit at end of life.  Thus far, those fears have not come to reality; at least not anything that has created any public outcry.  Why is this?  It could be the end of life was much ado about nothing.  It also could be as many reports suggest; thieves are targeting smaller firms.  The attacks are likely happening, but not getting the headlines.  Additionally, recent reports show the market share for XP has only dipped by about 1.5% since end of life.  Larger firms, especially since the Target breach, have shored up their networks.  Smaller firms often the laggards, not so much.  Small business is vulnerable and the crooks know it.

One other major concern if you are still running XP on your front or back of house systems, XP is no longer PCI compliant.  Ensure that all system components and software are protected from known vulnerabilities by installing applicable vendor-supplied security patches. Install critical security patches within one month of release. (Source: www.pcisecuritystandards.org) 

If and when your business is breached and you are running Windows XP, you will likely not garner much sympathy from the PCI Security Council as they determine origin of fault and levy fines.

Many store owners we talk to are not even sure if they have XP.   There is a lot of misinformation out there.   If you are not sure if you are vulnerable, let us know.  This is not the time to stick your head in the sand and not take action.  We are happy to provide an assessment.    Whether or not you use RDS to help with the upgrade or change, protect yourself.  Upgrade your system and remove this liability from your business.

Growing Concerns as XP End of Life is Approaching

Experts predicting a “tsunami of viruses” as operating system support ends.

Let’s face it, the media loves a technical disaster story. In 2000 we had Y2K, and a plethora of security breaches and viruses and worms (Remember Nimda?) that seem to never be as big as what we are told they will be. These items caused lot of inconvenience and in some cases some serious damage but nothing that wasn’t patched, and repaired. We adapted, learned and moved on. So why should we get concerned about XP end of life when other technical “disasters” that either happened or were looming turned out to be much ado about nothing? It’s simple really. The people in charge of updating, patching and preventing are not going to be doing it anymore as of April 8, 2014.

So what?

XP is still being updated and security holes are still being patched. Between January 1 and March 30 of 2013 Microsoft released patches for 34 security vulnerabilities 28 of these were network related. So without these patches there were 28 ways a hacker could have created something to harm systems running on the XP Operating system. The Windows XP operating system in April is going to be “as is” there will be no more patching, no more updates. This will make the machines that are currently operating on Windows XP vulnerable and a soft and relatively easy to exploit target. Even currently with patches, the malware infection rate for a Windows XP machine is over 2 times greater than that of Windows 7 machine and it will get worse. Additionally with the install base for Windows XP being as high as 43% from some reports, XP will be a major target of those looking to exploit systems for financial gain. Additional reports even speculate that more sophisticated groups are withholding code in hopes that the vulnerabilities they have discovered remain unpatched after end of life in April. For more information read Microsoft’s own Security Intelligence Report

For most Point of Sale customers on a modern touch screen point of sale system the problem is not the front of house POS system. Many but not all run XP embedded which has another couple of years of life with end of life set for that on December 31, 2016. The issue is in the back office computers. Many back office systems even those deployed in the last few years run XP Pro and most are exposed to the internet. Firewalls, PCI compliance and other solutions can only protect so far and an outdated system like this is likely to cause you to fall out of PCI compliance no matter what other safeguards are in place.

There are other reasons that an update should be in the works for any machine you have still on XP. Technology changed. Windows XP just doesn’t work with many newer and peripherals like printers, scanners, scales, and other devices. Why? It’s more than a decade old and the machine it was designed to be installed on just doesn’t have the horse power to drive these new devices. Not to mention the leaps and bounds software has taken. Newer programs just don’t work on a machine that was designed to surf the web, check email and run a few programs. To put it in perspective… 12 years ago when it was released the PC it was designed for had less power than an iPhone does now.

If you have questions or concerns about the risk your business may be taking with your current operating environment please visit our windows XP end of life page at www.rdspos.com/xp or call your local office.

Article by:

Patrick Solum
Marketing Director
Retail Data Systems
psolum@rdspos.com

@sodakforce

 

Can You Afford to Not Have Integrated Video Surveillance?

Studies show that 75% to 90% of employees will steal from their employer.   Theft can take many forms, from the coffee that the cashier “forgot” to ring up, the produce that the cashier let lean on the side of the scale to give a friend a lower price on those steaks, theft of product from the stock room or just out-and-out skimming from the register.   So as a store owner how do you deter theft in a way that will allow you to run your business without turning into a full-time store police officer? 

One way that is rapidly gaining popularity due to its ease of use, time savings and rapid return on investment is an integrated store surveillance system.  Although more expensive than the off the shelf products that sell for a few hundred dollars, these products allow the t-log information from the POS to be burned into the video image allowing the transaction log and the video to always be in sync.  Integrated systems also allow for intelligent monitoring where only transactions where a void or over ring can be quickly viewed.  They also can be set up in high theft areas to monitor when someone moves into the video frame.  Additionally these products can be monitored remotely and securely so an owner does not have to be in the store at all times.

Studies are showing that integrated video surveillance systems are one of the top technology purchases for 2013 due to their proven effectiveness.

Are integrated video surveillance solutions right for you?  Possibly not.   Your local RDS representative can help you evaluate your potential ROI to determine if one of these systems is right for your business.

Join the conversation…. 

Some examples of their value some of our many customers with these systems have shared with use are:

  • A fraudulent slip and fall lawsuit that was avoided after video was reviewed.
  • A thief stealing from the office safe that was caught.
  • A cashier that was not ringing up items for friends and family.
  • A stock boy who was stealing merchandise from the storage room during his night shift.
  • The unprofessional behavior of a bartender towards customers.
  • A cashier that was giving free drinks and food items to her friends.
  • The shoplifter that was caught stealing baby formula.
  • A C-store cashier giving away beer.
  • Many, many more

If you have a something to share about how video surveillance has helped your business please post in the comments below. 

Watching…. MSN.COM Poll – Cash Registers Vs. Mobile Payment

The results are not final yet, but in over 120,000 replies so far to a poll on MSN.com many consumers are still saying they overwhelmingly prefer cash registers to mobile apps.

Granted the poll doesnt ask if this is in regards to the gas pump, grocery store restaurant, bar, or retail outlet but the results are none the less interesting.

Post below with your comments on why you think this may be.

POS vs Mobile WHAT DO YOU THINK?

More stores are having salespeople & and even shoppers ring up sales on smartphones & tablet computers.

How do you feel about stores using tablets & smartphones to ring up sales?

12 % I like the technological upgrade. 14,366 votes
59 % I prefer cash registers. 72,498 votes
13 % I’m not sure yet. 16,269 votes
16 % I don’t care. 19,996 votes

Total Responses: 123,129

More to come when final results are released!

RDS Colorado Customer on Bar Rescue – Spike TV Sunday 9:00 CST.

We are pleased to announce that NEW RDS of Colorado customer Solids and Stripes will be featured on Spike TV Sunday March 10 at 9:00 CST. GM Fred Ward and his team were called upon by the show to provide a Point of Sale solution to this great but struggling pool hall / bar in Denver, CO. Congratulations to our new customers on the relaunch of their business and to our team in Colorado for doing such a great job on the technology and services side of the house.

Windows XP Not PCI Compliant in April, 2014

Microsoft Ending life of Operating SystemXP RIP

Microsoft has had April 14, 2014 publicized for some time now as being the end of life for its most successful and widely adopted Operating system, Windows XP.  This is creating a serious PCI risk in that many retailers have not paid attention as they are stuck with machines that will no longer be PCI compliant due to this issue.  It is critical that if your company is running a point of sale system with Windows XP that you put in process a plan to move to a platform that is PCI compliant and will be for the foreseeable future.  Not doing so will put your company outside of PCI compliance and opens up your company to all kinds of risks from hackers, spam, viruses and spyware as the operating system will not be receiving any patches after that date.   In addition most manufacturers and developers have stopped developing software and peripherals for the platform leaving retailers finding it difficult to work with newer technologies such as updated scanners, cell phone coupons, loyalty programs, and others.   For more information on if your store might be at risk please contact your local RDS representative for a FREE POS Analysis.

Burger King Twitter Account Breeched

Take a lesson from Burger King. Make sure your sociial media account is secure with a strong password that is changed often. Although the actual cause has of the breech hasn’t been determined or released, many times these thing end up being traced to poor password / account managment.

http://www.foxnews.com/tech/2013/02/18/burger-king-twitter-account-hacked-posts-obscenities/

RDS Southeast Showcasing at the 2013 Hospitality Career Expo

Retail Data Systems SE showcasing the Aloha Point of Sale System at the 2013 Hospitality Career Expo Friday February 1st at the Georgia International Convention Center.  RDS staff met with and networked with over 2,500 future employees, customers, hospitality students, teachers and mentors.  Showcasing OUR BRAND and making a lasting first impression on the industries future buyers.  Educating the future of the hospitality industry and training the educators who influence our industry is another way we take pride in the industries we serve.

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RDS Announcement: NCR has signed a definitive agreement to acquire Retalix.

RDS, One of NCR’s Largest U.S. Dealers

Retail Data Systems, the nation’s largest provider of Grocery, Hospitality and C-Store POS technology solutions, is pleased to share that NCR has signed a definitive agreement to acquire Retalix (StoreNext), manufacturer of ISS45 and ScanMaster software. The acquisition merges two of the leading retail and hospitality technology companies in the world under one umbrella.  “What is exciting is that this reinforces and validates what we have been telling our customers for years.  That StoreNext grocery POS products, ISS45 and ScanMaster, are the best grocery software solutions in the industry.” said Bob Seider, President of Retail Data Systems.   “We are very pleased that this further strengthens our position in the grocery POS market, provides us additional value added offerings for our customers as well as furthers our relationship with NCR.  RDS is already one of the largest NCR dealer partners with the Radiant Hospitality and C-Store POS products.  With the additional volume related to Retalix products and the grocery market our partnership with NCR will only grow larger and stronger.” Mr. Seider added.

“Retalix is a strong, strategic fit for NCR and the combination of our two companies will drive significant value for both our shareholders and customers,” said NCR Chairman and CEO, Bill Nuti. “Retalix’s market-leading software and services capabilities will enhance NCR’s retail solutions, creating a world-class portfolio of offerings. That innovation plus the addition of exceptional talent to our team positions NCR as the global leader in retail innovation.”

Read the full press release here

Visit the NCR Investor Relations page here

If you have any questions regarding ISS45 or ScanMaster please contact your local RDS Office.